Return Policy

Return policy:
PLEASE NOTE due to Covid-19, we have suspended all returns for our safety and our customers as of April 2020. Our standard policy is no returns accepted on any clothing/apparel, custom baskets or other personalized gifts. unless it is our error. We Guarantee 100% that your order will be fulfilled to your specifications.

If we do make a mistake (i.e. wrong size or incorrect item was shipped to customer), you can rest assured that we will redo your order at no additional cost to you.

If the Customer makes a mistake (such as a misspelling or incorrect color choice), we will work with them on having the order remade correctly and give the best price possible. There is a restocking fee on items that have been approved for return since our items are made to order. We can offer a discount on replacement items.  If we have approved your return, we will send you the appropriate mailing address to the send the item(s) to. 

We appreciate your understanding as we have set these guidelines in place to help us to maximize our space and maintain a sufficient amount of inventory as a small business.  

IMPORTANT: When you submit your order, you will receive a receipt or confirmation via email. It is your responsibility to review the order information to ensure that it is correct. If anything is incorrect, please contact us as quickly as possible. If we do not hear anything from you, we must assume that all the information is correct and we will begin production and fulfill the order as is.

Hopeless RHOmantic, LLC wants your business! We are confident that once you experience the incredible value of our products and our exceptional customer service, you will continue to do business with us.

Terms and Conditions
Payment Options: We accept Visa, Mastercard, AMEX, Discover, PayPal and Square.

Shipping: We ship USPS and UPS.

Production Time & Deadlines: We can no longer guarantee delivery dates until further notice, due to the pandemic and USPS delays. Production time varies from 3 business days to 3 weeks depending on the product, service, and quantity selected. If you have a deadline, simply notify and we’ll do everything within our power to meet it.

Artwork Requirements: A high resolution JPG will enable us to give you the best quality product possible.

Trademark Usage: We assume that all artwork or other materials submitted by you is in full compliance with all applicable laws regarding trademarks, service marks, copyrights, or other similar intellectual property protection.

Pricing: We try to keep our prices as consistent and as low as possible; however, all pricing is subject to change without notice. Please check back online to verify current pricing.

SALES TAX: The following applies only to orders being shipped to an address in Maryland. Orders to all other states WILL NOT have sales tax added to them. If you are shipping to an address in Maryland, we are required to collect 6% Maryland sales tax.

Product Substitutions: If a product is out of stock, we may substitute a similar product. We will notify you within 1-2 business days if an item has been discontinued and/or is out of stock to give you the option of a refund or choosing another item of equal value.